Complaints

Complaints procedure

We take any concern seriously and aim to resolve matters quickly, personally and to the satisfaction of all parties. The following procedure sets out how to raise a complaint and the steps that follow.

In the first instance

Please raise your concern with Will Gregory by email at will@williamslondon.co.uk or by post to our registered office. We will acknowledge your complaint in writing within three working days.

Investigation

We will investigate the matter and provide a full written response within fifteen working days of acknowledgement. If we need more time, we will let you know and explain why.

Final response

If the matter cannot be resolved through correspondence, we will issue a final viewpoint letter setting out our position and advising you of your right to refer the matter onward.

Independent redress

If you remain dissatisfied following our final response, or if eight weeks have passed since you first raised the complaint with us, you may refer the matter to the Property Redress Scheme, of which Williams London is a member.

Membership number: PRS047348
theprs.co.uk →

For full regulatory information, please see our compliance page.